| AVERAGE Buyers Agent | EXCELLENT Buyers Agent | RELEVATE Buyers Agent |
| Summary | ||
| Customer Service | Customer Service + Advisor | Customer Service + Advisor + Systems & Team Support |
| Trustworthiness | ||
| High (with some exceptions) | High (with few exceptions) | Highest, because 96% of Relevate clients come from referrals, meaning (1) past clients trust their agents, and (2) agents work hard to earn that trust, as referrals are key to their success. |
| Convenience & Responsiveness | ||
| Good, because you are one of very few clients. | Questionable, because you are competing with the agent’s other clients and personal priorities. | Highest, because Relevate agents work with licensed Client Service Managers (CSMs) to show homes and provide quick answers, even when busy. Clients get '2 agents for the price of 1' with Relevate. |
| Identifying the Right Home | ||
| Limited, because they are not very active in the market and do not have the latest information. | High, because the agent is very active in the market… if they are able to show you homes quickly enough before they are under contract. | Highest, because both the agent and CSM are active in the market, doubling the insights and ensuring you can tour popular homes on your schedule, even last minute. |
| Process Expertise | ||
| Limited, because they have not completed many transactions. About half of the approximately 13,000 members of the MLS did not close a transaction last year. | Good, because they’ve completed many transactions. | Highest, because Relevate uses detailed, updated checklists based on over 18 years of experience. You'll have both an agent and CSM guiding the process. Plus, Relevate's 1 Broker-In-Charge per 20 agents ensures personalized support, compared to the 1:200 average at other brokerages. |
| Negotiation | ||
| Limited. You will usually need to instruct your agent in detail. | Good, because they’ve completed many transactions. | Highest, because Relevate has a department dedicated to analyzing the market value of thousands of homes per year for all our agents. |
| Written Guarantee | ||
| None | None | You can end your agreement with a Relevate agent anytime before going under contract. We just ask for honest feedback and a chance to make adjustments. If you're not satisfied, you're free to move on. |
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